Returns
You may request a return within 7 days of receiving your order. Items must be unused and in original condition:
All tags, packaging, and accessories must be included
No signs of wear, washing, or damage
Refunds
Refunds are only accepted in cases of:
- Production errors
- Shipping damage
- Successful Return
Once your return has been inspected, we will notify you by email about the approval status. Refund amounts can only be sent to your original payment method. If your refund is declined we will cover RE-shipping costs.
Shipping costs are not refunded
Customers pay return shipping costs
Pre-Orders
Pre-orders cannot be cancelled once placed.
Claims can only be made after delivery
No claims during production or shipping
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include photos, proof and your order number.
Non-Refundable Items
The following items cannot be refunded:
Final sale items, Exclusive design products, Digital products
Order Cancellations
Orders can only be cancelled within 2 hours after purchase.
Email: shop@steez.uk